Complaints regarding products should be reported to Järven AB via telephone: 0660-22 28 50 or email:
Describe the matter in as much detail as possible. We will then respond with information on whether the product can be replaced immediately or if it needs to be returned to us.
NOTE! The product must not be returned until after the complaint has been processed in accordance with our instructions. If the product is returned before the complaint case is processed, the case is considered closed and customer compensation will not be paid.
After a product is returned to us, we determine whether the product should be replaced or repaired. We always inform the customer of our decision.
Transport damage must be noted on the accompanying delivery documents before accepting possession of a product. Please then contact Customer Service at Järven Health Care (+46 660-22 28 50, ) and provide relevant information. NOTE! For faster processing of your case, we ask you to photograph the transport damage as thoroughly as possible before contacting Customer Service.
Product liability legislation (EU Directive 85/374/EEC, Swedish Law SFS 1992: 18) establishes the manufacturer’s, importer’s or seller’s statutory liability for any damage caused by the product. The regulations apply to physical products in the form of movables, even if incorporated into another movable or into an immovable.
If there is no product which has been the cause of some form of property or personal injury, then product liability legislation is not relevant.